Like-for-like sales
| 2008 |
| 2009 |
| 2010 |
| 2011 |
| 2012 |
| +4.1% |
|
+1.2% |
|
+3.4% |
|
-0.6% |
|
+6.1% |
KPI
Like-for-like sales
Definition
Like-for-like sales represent revenues from centres trading for more than 12 months.
Strategy
Portfolio Operations Marketing People Web
Commitment
We are committed to maximising our like-for-like sales opportunities in whatever economic environment we find ourselves.
Annual Performance
In a tough consumer environment, where customers have been very deliberate about their spending plans we have focused on delivering a quality and trustworthy service at an affordable price. We aim to improve customer retention at our existing centres: over the last six years this has increased from 43% to 51.7% and we believe we can ultimately achieve 60%+.