| Like-for-like Sales |
|
 Portfolio Operations Marketing People Web |
|
In a difficult consumer environment we have responded with a trading strategy that offers great value and expert services. |
|
-2.3% |
|
Full Details |
| Gross Profit Percentage |
|
Portfolio Operations Marketing People Web |
|
Gross Profit in the UK/ROI Retail business declined by 140bps. |
|
53.1% |
|
Full Details |
| wefit/werepair jobs |
|
Portfolio Operations Marketing People |
|
We have continued with our advertising to raise the awareness of our wefit/werepair services and have supported this in-store with an intense training programme to ensure that our colleagues provide expert customer advice and fitting services. |
|
2.67m |
|
Full Details |
| wefit/werepair revenue |
|
Portfolio Operations Marketing People |
|
Services offered by our colleagues provide a "Do It For Me" solution to the needs of all of our customers across all of our categories and has resulted in an annual increase of c.23%. |
|
£15.2m |
|
Full Details |
No. of Stores
refreshed/refurbished |
|
Portfolio |
|
We have refreshed 83 stores in FY12, and these have reported like-for-like sales growth of +2.5%, ahead of the retail average. |
|
83 |
|
Full Details |
Costs
(as a % of sales) |
|
Portfolio Operations Marketing People Web |
|
The underlying increase in operating costs reflected higher store and support costs, offset by savings in warehouse and distribution costs. |
|
40.8% |
|
Full Details |
Online sales
(as a % of total revenue) |
|
Marketing Web |
|
With online sales of c.£66.6m the 30bps reduction reflected a fall in online travel solution sales, where the majority of products, such as child seats, are sold on price alone. Halfords continues to offer fitting as a point of differentiation to pure online retailers. |
|
8.9% |
|
Full Details |
| % of web customers visiting stores |
|
Portfolio Marketing Web |
|
Whilst remaining static year-on-year, the relaunch in March 2012 of our Order & Collect service which allows next day delivery for goods ordered online before 6.00 pm saw an immediate improvement in the number of sales made online. |
|
86% |
|
Full Details |