wefit/werepair jobs
| 2008 |
| 2009 |
| 2010 |
| 2011 |
| 2012 |
| 1.34m |
|
1.70m |
|
2.35m |
|
2.54m |
|
2.67m |
KPI
wefit/werepair jobs
Definition
The stores offer a fitting/repair service when customers purchase replacement products such as car bulbs, windscreen wiper blades and batteries (3Bs). This KPI includes the sale of Bike Care Plans.
Strategy
Portfolio Operations Marketing People
Commitment
Expert knowledge, advice and service remain at the heart of the Halfords customer offer and, specifically through fitting, differentiates and defends the Halfords offer and generates attractive levels of return.
Annual Performance
We have continued with our advertising to raise the awareness of our wefit/werepair services and have supported this in-store with an intense training programme to ensure that our colleagues provide expert customer advice and fitting services.